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Dear Brian,
The past year has been terrific! We're all sorry to see it end. We can't thank you enough for the outstanding job you did with our sales and management staff.
Your dynamic personality certainly woke us up to a whole new way of thinking. The sales staff is following the road map for success you gave them and we look forward to the continued growth in sales we have been experiencing. Your Ten Steps have sharpened their interviewing skills and enabled them to improve their closing techniques.
Our management staff, tough as they were to wake up, have become a much better team. You even managed to make them better communicators.
Brian, your programs have enlightened and motivated our staff. You have prepared us to face this on-going recession with valuable tools to use everyday. We know we will experience the "thrill of victory". You made us believe.
Thank you!
Respectfully,
Linda J. Forte
Assistant General Manager
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